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This guidance does not supersede any legal obligations relating to health and safety, employment or equalities and it is important that as a business or an employer you continue to comply with your existing obligations, including those relating to individuals with protected characteristics. Communicating to customers the times when housekeeping, cleaning and similar activities are underway to encourage them to leave spaces free for staff to operate. Providing hand sanitiser in meeting rooms. Revising pick-up and drop-off collection points, procedures, signage and markings. Please be England – In line with the latest government restrictions, guests staying for work, education or other legally permitted reasons can still stay with us. While this guidance applies to England, you should always check the local COVID alert level of your area. This guide is for owners of hotels and other guest accommodation. Most comprehensive annual travel insurance policies, especially those provided through bank accounts, will cover UK holidays and should include cancellation cover for trips booked before mid-March when coronavirus was declared a pandemic, so it’s worth checking the wording of your policy. Indoor and outdoor performing arts venues, such as theatres, concert halls and music venues will be closed to audiences. A risk assessment is not about creating huge amounts of paperwork, but rather about identifying sensible measures to control the risks in your workplace and making a record of the significant findings. If concerns still cannot be resolved, see below for further steps you can take. Continuing high frequency of hand washing throughout the day. Using visual communications, for example whiteboards or signage, to explain changes to production schedules, breakdowns or materials shortages to reduce the need for face-to-face communications. Introducing enhanced cleaning of these facilities regularly during the day and at the end of the day. You can choose to accept rebooking or a voucher, but you have the right to ask for a full refund. More frequent cleaning of work areas, indoor and outdoor accommodation, toilet facilities and equipment between uses, using your usual cleaning products. Carry out a short exercise or test to check procedures and equipment for this are working correctly. People should maintain social distance when exercising with anybody who is not in their household or support bubble, and avoid any activity which requires close contact. Reminding guests of social distancing guidelines during check-in. Planning for a phased return to work for people safely and effectively. Encouraging guests to wear coverings on communal corridors. If individuals have tested positive whilst not experiencing symptoms but develop symptoms during the isolation period, they should restart the 10 day isolation period from the day they develop symptoms. The single most important action we can all take is to stay … These could include: Further lowering capacity - even if it is possible to safely seat a number of people inside a venue, it may not be safe for them all to travel or enter that venue, Staggering entry times with other venues and taking steps to avoid queues building up in surrounding areas, Arranging one-way travel routes between transport hubs and venues, Advising patrons to avoid particular forms of transport or routes and to avoid crowded areas when in transit to the venue. For example, having access to hand-washing facilities, and that they are able and confident to raise any concerns. Fuller considerations for Bed and Breakfast owners can be found via UKHospitality guidance, but particular consideration should be given to: Where offering room service (e.g. Ensuring that businesses that sell alcohol for consumption on the premises must only provide table service. This includes holiday apartments, homes, cottages, bungalows, boats including holiday hire, and serviced accommodation. People must not socialise in groups larger than 6, indoors or outdoors (other than where a legal exemption applies). You must consult with the health and safety representative selected by a recognised trade union or, if there isn’t one, a representative chosen by workers. Different tiers of restrictions apply in different parts of the country. Providing more waste facilities and more frequent rubbish collection. Most resort-type luxury hotels are closed through early to mid-May and potentially later. For example, using screens or tables at tills and counters to maintain social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable, is acceptable). Towels and linens should be washed in accordance with washing instructions. Most businesses will be forced to shut under latest Government restrictions - but some will stay open. This guidance document can still be used by those businesses which are permitted to operate under the national restrictions, to support those businesses to operate safely. Wakes and other commemorative events are permitted with up to 15 people. – Where toilets are shared, setting clear use and cleaning guidance to ensure they are kept clean and clear of personal items and that social distancing is achieved as much as possible. indoor and outdoor leisure, games and recreation facilities such as bowling alleys, skating rinks, go-karting venues, indoor play and soft play centres and areas (including inflatable parks and trampolining centres), circuses, fairgrounds, funfairs, water parks and theme parks, animal attractions (such as zoos, safari parks, aquariums, and wildlife centres). When disposing of face coverings and PPE, people should do so in a ‘black bag’ waste bin or litter bin. Contacts will need to self isolate for 10 days from the day after contact with the individual who tested positive has taken place. In order to ensure that businesses and local services are able to remain open, we will be mandating that organisations in designated sectors must: Ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details, Keep a record of all staff working on their premises and shift times on a given day and their contact details, Keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested, Display an official NHS QR code poster, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details, Adhere to General Data Protection Regulations. The earliest they can take the test is 5 full days after they have left a place not on the travel corridor list. These guests will need to continue self-isolating for 10 days from the day of the test, or from the onset of symptoms, if earlier. Where possible assigning one group of washing and showering facilities to one household group. Weddings and civil partnership ceremonies must only take place with up to 6 people. All performing arts activity should take place in line with Performing Arts guidance. Making information available to guests on the increased risk of using these facilities. The owners of hotels and other guest accommodation have a duty to reduce workplace risk to the lowest reasonably practicable level by taking preventative measures. Make sure everyone is social distancing. Enabling drivers to access welfare facilities when required, consistent with other guidance. To help us improve GOV.UK, we’d like to know more about your visit today. Business meetings and events such as conferences, exhibitions, conventions, and consumer/trade shows are permitted at a cap of 50% of the venue’s capacity or 2000 people outdoors / 1000 people indoors, whichever is lowest. Ensuring that shared facilities like water points, waste points or washing up points are cleaned regularly. “We have provided information to the hotel’s management on the Government regulations which are in place for businesses during the coronavirus pandemic.” The hotel … Those that exceed these restrictions may be breaking the law, unless relevant exemptions (e.g. The government has published guidance on the mental health and wellbeing aspects of coronavirus (COVID-19). However, they must not host conferences, exhibitions, trade shows, private dining events or banquets (other than where these are only attended by employees of the venue itself). Ask your customers to wear face coverings in any indoor space or where required to do so by law. Accommodation providers should consider how they would manage a situation with an unwell guest, including whether symptomatic guests in self-isolation would be responsible for cleaning their own rooms and stripping/making their own beds. Providing floor markings (where appropriate) and signage should remind both workers and customers to follow to social distancing wherever possible. Reviewing your incident and emergency procedures to ensure they reflect the social distancing principles as far as possible. Sharing your risk assessment. Hotels and offices will be converted into emergency safe spaces under a national action plan drawn up by Tony Blair’s former homelessness expert, to protect rough sleepers from coronavirus. You should follow government guidance on face coverings, including: When you do not need to wear a face covering, Maintaining and disposing of face coverings. Objective: To ensure the highest hygiene standards are operated in kitchen areas. In such cases, whilst the premises remain under the direct control of the owner, the actual event or function is under the control of the event planner/organiser. Share it with all your staff. Hotels and B&Bs may only legally remain open for specific reasons including to accommodate people who are self-isolating (find out the latest on quarantine hotels in the … Providing clear guidance on social distancing to people both before arrival and on arrival, for example through signage, visual aids, on your website and in pre-arrival emails. Reducing job and location rotation, for example, assigning workers to specific floors or keeping temporary personnel dedicated to one site. Only absolutely necessary participants should attend meetings and should maintain social distancing guidance throughout. This capacity refers to the total number of people per event and does not include venue staff. For example, this would cover employers not taking appropriate action to ensure social distancing, where possible. Ensuring any changes to entries, exit and queue management take into account reasonable adjustments for those who need them, including disabled customers. This means all food and drink (whether or not alcoholic) must be ordered from, served at and consumed by seated customers. Accommodation providers can provide accommodation for a group comprising a single household/support bubble in tier 2. For instance, employers have a duty to make reasonable adjustments to avoid disabled workers being put at a disadvantage compared to non-disabled people in the workplace. TV rooms) where social distancing can’t be managed within current government guidelines. For example, asking guests and staff to walk on the left, to give priority to those ascending stairs, or indicating ‘passing points’ where the walkway is widest. Using markings and introducing one-way flow at entry and exit points which are back of house or employee only and, where appropriate, taking into account premises structure, style of operation and customer profile. If possible, you should consider publishing the results on your website (and we would expect all businesses with over 50 workers to do so). Accommodation providers should determine their own approach to taking bookings from self-isolating guests and where necessary should consider how best to inform guests about their policy for self-isolating guests, for example during the booking or check-in process. mindful that the wearing of a face covering may inhibit communication with people who rely Where the enforcing authority, such as the HSE or your local authority, identifies employers who are not taking action to comply with the relevant public health legislation and guidance to control public health risks and risks to employees, they will consider taking a range of actions to improve control of workplace risks. For example, repurposing dance floors for customer seating. Unless you are in a situation where the risk of COVID-19 transmission is very high, your risk assessment should reflect the fact that the role of PPE in providing additional protection is extremely limited. This will apply across all businesses and organisations. Take part in NHS Test and Trace by keeping a record of all your customers for 21 days. Businesses must remind people to wear face coverings where mandated. Wakes and other linked ceremonial events such as stone settings and ash scatterings can also continue with up to 6 people in attendance. Displaying an official NHS QR code poster and collecting contact details for NHS Test and Trace is a legal requirement for hotels and accommodation providers. No one should stay in a group of greater than 6 (unless from the same household or support bubble). No. Certain businesses and venues will be ordered to close. Full details on how to dispose of your personal or business waste during the coronavirus pandemic can be found on GOV.UK. It will take only 2 minutes to fill in. Providing regular reminders and signage to maintain hygiene standards. Northern Ireland’s national lockdown also came into effect on Boxing Day and on 8 January the stay at home order will be in law. Be mindful of messaging, both at the site and particularly on-line, which covers detailed information about queue locations and times, the number of people expected, and suggesting removal of security features such as street furniture, bollards etc. Funerals can be attended by a maximum of 30 people. However, people may leave home to secure their second home, caravan or boat in order to avoid it posing a risk of harm/injury to themselves or others. All holiday accommodation within mainland Scotland is closed to tourism. Requesting staff change into work uniforms on site using appropriate facilities/changing areas, where social distancing and hygiene guidelines can be met. For example, cleaning hotel rooms. making them private), or running a reservation-and-clean process (whereby one household can exclusively book the shared facilities for a fixed time, and the facilities are cleaned thoroughly between reservations). The second part of the UK's strategy to deal with the coronavirus, in which measures such as social distancing are used to delay its spread. Employers must work with any other employers or contractors sharing the workplace so that everybody’s health and safety is protected. Staggering break times to reduce pressure on the staff break rooms or places to eat. People must not socialise outdoors in a group of more than 6 people from different households (larger gatherings are permitted if from the same household/support bubble), including in private gardens or public outdoor spaces like beaches or parks (other than where specific exemptions apply in law). Current UK rules for meeting family and friends, explained Overnight stays are to be allowed in self-contained accommodation in … Managing risk. Anyone working is not included. This applies to performance/screening areas within other venues as above. Some luxury hotels are open during the coronavirus pandemic. Continued opening up of the economy and public services is reliant on NHS Test and Trace being used to minimise transmission of the virus. In a small business, you might choose to consult your workers directly. Before the national lockdown, the UK government restrictions included four local lockdown levels – medium (tier 1) , high (tier 2) , very high (tier 3) and stay at home (tier 4) . If a staff member had close contact with the positive case and needs to self-isolate, they will be contacted by NHS Track and Trace. – Where possible increasing safe ventilation. Additional more frequent cleaning protocols should be applied to these facilities. This should be achieved by conducting a security risk assessment. attending the care and exercise of an animal, or veterinary services. Entertainment venues must close including: fairgrounds, funfairs, water parks and theme parks. They should not be deactivated. Guests should self-isolate for the entire period required in the same place and it is up to the individual guest to arrange this. This guidance around working safely during COVID-19 should ensure that volunteers are afforded the same level of protection to their health and safety as others, such as workers and customers. Anyone else who cannot work from home should go to their place of work. Guests are not required to disclose their test result to the accommodation provider. This non-essential travel ban includes crossing the border with England. Those not complying with these responsibilities may be at risk of the premises being closed. Bars, restaurants and catering: please refer to the Pubs and Restaurants guidance, which also has advice on catering. Businesses should provide extra bins for staff and customers to dispose of single-use face coverings and PPE, and should ensure that staff and customers do not use a recycling bin. Current government guidance states that private rooms in all indoor accommodation with en suite showering facilities, or one designated shower facility per guest room, will be able to reopen. People should stay at home where possible and should only travel to work if they cannot work from home. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. The exception is clinical settings, like a hospital, or a small handful of other roles for which Public Health England advises use of PPE, for example, first responders and immigration enforcement officers. Objective: To make sure individuals who are advised to stay at home to prevent the spread of infection under existing government guidance do not physically come to work. Where possible increasing safe ventilation. Walk and cycle if you can. It is recommended that any ventilation or air conditioning system that normally runs with a recirculation mode should now be set up to run on full outside air where this is possible. Ensuring all outdoor areas, with particular regard to covered areas, have sufficient ventilation. Guests are not required to let accommodation providers know about their plans to take a test. Operators should be careful to avoid giving credible, detailed information that could help a hostile entity identify an attractive target and carry out an attack. Details are also available from your local * Police Counter Terrorism Security Advisor (CTSA), which are available online. However, if a guest chooses to check in by scanning the NHS QR code, they do not also need to complete the customer log. We would expect all businesses to demonstrate to their workers and customers that they have properly assessed their risk and taken appropriate measures to mitigate this. Wales was already subject to the toughest level 4 lockdown restrictions and although it is set to be reviewed this week, it is unlikely restrictions will be loosened. Consider the maximum number of people who can be safely accommodated on site. This is because increased volume can increase aerosol transmission. No. How to lower COVID-19 risks in a hotel: If you can't avoid staying in a hotel, there are a few things you can do to lower your risks — some of which can be done before you even check-in. The Purple Guide produced by the Events Industry Forum, Meetings Industry Association and Association of Event Organisers, Support for businesses and employers during coronavirus (COVID-19), General guidance for employees during coronavirus (COVID-19), Advice on protecting queues from hostile vehicles, COVID-19 workplace actions campaign (messaging about distancing and hygiene). You must not leave your home except where necessary for shopping, daily exercise, for work you cannot do from home, or medical appointments. Wedding and civil partnership celebrations are not permitted. Cleaning shared vehicles between shifts or on handover. If a guest is displaying signs of the coronavirus virus while staying in overnight accommodation, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. Businesses should provide extra bins for staff and customers to dispose of single-use face coverings and PPE, and should ensure that staff and customers do not use a recycling bin. This means hotels and holiday accommodation can remain open and residents can use them in their area, but only if they holiday with their own household. To help break down whether hotels are safe to stay in right now, or anytime during the pandemic, we reached out to several experts — including an infectious disease … Currently, you are forbidden from leaving your home in mainland Scotland except for permitted reasons such as caring for others, outdoor exercise and to go to work if it cannot be done from home. Finally, if people must work face-to-face for a sustained period with more than a small group of fixed partners, then you will need to assess whether the activity can safely go ahead. Venues should also only serve alcohol without a substantial meal to ticketed customers during the performance and for a maximum of 60 minutes, which can be split either side of the performance or screening if required. Further information can be found in the providers of grassroots sport and gym/leisure facilities guidance. We know many people are also keen to return to or contribute to volunteering. Objective: That all employers carry out a COVID-19 risk assessment. Consider the use of social distancing marking in areas where queues normally form, and the adoption of a limited entry approach, with one in, one out (whilst avoiding the creation of additional bottlenecks). Self-administered tests can be sent to accommodation and guests may wish to let staff know that they expect a test to be delivered. You should take similar steps to prevent other close contact activities - such as communal dancing - and reconfigure entertainment spaces to enable customers to be seated at a fixed safe distance rather than standing. More information can be found on the Health and Safety Executive website. Consider the ability to perform housekeeping, whilst maintaining social distancing, if the guest is in the room they should be requested to leave the room, unless they are self-isolating. Exceptional circumstances may include but are not limited to where the accommodation provider has failed to follow government guidance to create a COVID-19-secure environment. It is advised to: Continue to ensure that awareness of security threats is raised alongside safety and health risks through staff briefings. Three of … If appropriate, the government has powers under schedule 22 of the Coronavirus Act 2020 to close venues hosting large gatherings or prohibit certain events (or types of event) from taking place. Funerals are permitted with up to 30 people. indoor attractions at venues such as botanical gardens, heritage homes and landmarks must also close, though outdoor grounds of these premises can stay open for outdoor exercise. In applying this guidance, employers should be mindful of the particular needs of different groups of workers or individuals. Objective: To change the way work is organised to create distinct groups and reduce the number of contacts each worker has. Minimising contact during payments and exchange of documentation, for example by using electronic payment methods and electronically signed and exchanged documents. The contacts of individuals who test positive for Coronavirus are required to self isolate for a period of 10 days. You’ve accepted all cookies. Monitoring the wellbeing of people who are working from home and helping them stay connected to the rest of the workforce, especially if the majority of their colleagues are on-site. When disposing of face coverings and PPE, people should do so in a ‘black bag’ waste bin or litter bin. To help contain the virus, office workers who can work effectively from home should do so over the winter. The Government’s new guidance on rough sleeping … Performances must be in line with the Performing Arts guidance. Managing outside queues to ensure they do not cause a risk to individuals or other businesses, for example by introducing queuing systems, using barriers and having staff direct guests. You are also strongly encouraged to wear a face covering in other enclosed public spaces, find out if you are entitled to a refund on a flight in our airline Q&A. Individual businesses or venues should consider the cumulative impact of many venues re-opening in a small area. In these cases, guests should make arrangements to travel home if they reasonably can. You should also consider the security implications of any changes you intend to make to your operations and practices in response to COVID-19, as any revisions may present new or altered security risks which may need mitigations. If you need a large scale/block booking or exclusive use of a hotel or other venue: t elephone 0113 397 9432; select option 1 Or you can send details about what you need by email to covid19@calders.org.uk. Objective: To manage interactions at the venue resulting from service of food and drink. It contains non-statutory guidance to take into account when complying with these existing obligations. You can find out more about these requirements here: Maintaining records of staff, customers and visitors to support NHS Test and Trace. Provide support for workers around mental health and wellbeing. Providing equipment for people to work at home safely and effectively, for example, remote access to work systems. Face coverings must be worn by retail, leisure and hospitality staff working in areas which are open to the public and where they come or are likely to come within close contact of a member of the public. Considering the use of social distance marking for staff and guest common areas such as toilets, showers, and changing rooms. on lip reading, facial expressions and clear sound. Homeless shelters and hostels are being told to stay open during the coronavirus pandemic. In the context of COVID-19 this means protecting the health and safety of your workers, volunteers and customers by working through these steps in order: In every workplace, increasing the frequency of handwashing and surface cleaning. Event spaces, including in conference centres and exhibition halls, can be used for permitted reasons, including for business events where reasonably necessary, for education and training purposes where reasonably necessary, or to provide socially beneficial public services such as Nightingale hospitals or food banks. A face covering should cover your nose and mouth, fit comfortably but securely against the side of the face, and be secured to the head with ties or ear loops. It also includes respiratory protective equipment, such as face masks. Adjusting put-away and replenishment rules to create space for social distancing. We use cookies to allow us and selected partners to improve your experience and our advertising. The more cases in your community or at your destination, the more likely you are to get and spread COVID-19 during travel. Eight dos and two don’ts for booking during the COVID-19 crisis. However, if you have fewer than five workers, or are self-employed, you don’t have to write anything down as part of your risk assessment. For example, providing cutlery and condiments only when food is served. It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic such as age, ethnicity, sex or disability. This document has been prepared by the Department for Digital, Culture Media & Sport (DCMS) with input from members of the Visitor Economy Working Group; UKHospitality; VisitBritain; UKInbound; Association of Leading Visitor Attractions; Association of Event Organisers; the Meetings Industry Association, the Events Industry Board; Country Land and Business Association; trades unions and the devolved administrations in Wales, Scotland and Northern Ireland, and in consultation with Public Health England (PHE) and the Health and Safety Executive (HSE). 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