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This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. It would take forever to get hold of a live agent only to direct you to … What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Customer service totally unimpressive would not buy from them again. Good chocolate, horrendous service. I asked if it would be before the new year. It is take forever to ship ! Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! I just ended up canceling my order. This is one of the worst cases of customer service I have seen. Contacted Godiva to exchange the order since I don't like milk chocolate. Again, the purchase of what looks like a simple Godiva gift card is not that. This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Read honest and unbiased product reviews from our users. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. It is take forever to ship ! Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. Contact Godiva customer service. Won't order from them again. If you order from a local store, there is no guarantee of delivery on time. I read the reviews AFTER I ordered a 36 piece box of Godiva. Today is December 19.I never heard anything from them. I wish I had read the reviews prior to placing the order. Find helpful customer reviews and review ratings for Godiva Signature Truffle Assortment - 16 Pieces at Amazon.com. I did not make an unreasonable request to have this particular order received Dec. 18 or before. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. Today is December 19.I never heard anything from them. NEVER again. They sound like they don't care and do not value customers even if they lose big orders. A day later i am charged for it. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). Online store is terrible. Read honest and unbiased product reviews from our users. As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. I'll never buy from them again! I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. She didn't know when it would be back in stock. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. I literally received customized, one-off items faster. I feel that’s a load of crap & will never shop with Godiva again. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. I was TOLD by the person in the WAREHOUSE it would arrive on time. Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. I had enough time. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. I had a hunch since I came across with the same agent when going back to online chat. I was TOLD by the person in the WAREHOUSE it would arrive on time. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Find the best companies in Food Manufacturers category: Ferrero Rocher and Godiva, Ferrero Rocher vs Oreo, Godiva vs Russell Stover Candies Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop 636 Godiva Chocolatier reviews. I placed several orders on Nov. 16th. I urge you to do the same. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Unsure about getting a wig or top piece? What the heck is wrong with this company? Won't order from them again. I advised her I would be submitting this as a poor company review online. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. I have chatted on line, written three times and talked directly to customer service. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. . A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. I called and they want me to just re-order the items as if nothing happened. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. This is unacceptable, you lost my company's future business. Additionally, they do no charge shipping cost specially on big orders. Lesson learned. Customer service tried to blame the shipping carriers. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. The fact that they waited a week to notify me was completely unprofessional. Very disappointed ! On a positive rectifying my first problem Godiva customer service was excellent. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. No problemo. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. Sourced from Trustpilot . They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. Additionally, they do no charge shipping cost specially on big orders. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. If you cancel an order with Godiva, they WILL NOT notify your bank. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. Read honest and unbiased product reviews from our users. Godiva is a BIG SCAM and WORST Customer Service! I have always held Godiva in high regards. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. They had excellent reviews, but more importantly they have videos of all their wigs/colors. I have had no response over email and no one is answering the phone. After five days, I still had no tracking number. No guarantee this will reach intended party before xmas. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. Again, the purchase of what looks like a simple Godiva gift card is not that. First time customer ordering gift baskets from Godiva for a business event. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. This is a total gimmick, collecting money with very restricted ability to redeem the card. Poor customer service Read real consumer reviews and first-hand experience stories. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. I placed an online order and cancelled it 7 HOURS later. I wish I had read the reviews prior to placing the order. They won't exchange them,! She didn't know when it would be back in stock. It is incumbent upon you to do so. If you order from a local store, there is no guarantee of delivery on time. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Good chocolate, horrendous service. I have spent HUNDREDS of dollars on Godiva – never again. After five days, I still had no tracking number. It will arrive late. Ordered chocolates but it came up with an error. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Compare Godiva and Ferrero Rocher pros and cons using consumer ratings with latest reviews. No problemo. Godiva boutiques are excellent but online needs to improve. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. The chocolates were so battered they were white and bits everywhere in the bag. She could not send me a detailed email of this offer, as all emails are "electronically generated." Just received two boxes from my son for mother's day. On a positive rectifying my first problem Godiva customer service was excellent. I have emailed customer service to arrange a return and refund. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. Lesson learned. (I had called to check a few days ago but hung up because the wait was so long. They deserve a …  Try one and see for yourself! Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. We use cookies to improve your experience on our site and to show you personalised advertising. (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. If I can give a zero star, I definitely would. Anyone who has ever shipped a package knows this. Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. Find helpful customer reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, 10.4 oz at Amazon.com. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. They waited an entire week to tell me my order would be 2 weeks late.. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. I ordered Godiva chocolates, via Amazon, for a relative's birthday. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. I cannot believe there is no one who can help me. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). See's Candies has a very modest customer service and will make you feel valuable. Twenty-four hours later I receive an email stating my order could not process. © 2020 Trustpilot A/S. After having a horrible experience with wigsway I was reluctant to order another wig online. NEVER again. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." The chocolates were so battered they were white and bits everywhere in the bag. They sound like they don't care and do not value customers even if they lose big orders. If you cancel an order with Godiva, they WILL NOT notify your bank. I ordered Godiva chocolates, via Amazon, for a relative's birthday. Customer service tried to blame the shipping carriers. This is one of the worst cases of customer service I have seen. What the heck is wrong with this company? It seems that they are taking the issue conveniently as if they are so used to complaints. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). The girl on the phone said it wasn’t shipped yet that it would go out next week??? The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. She could not guarantee anything. This is unacceptable, you lost my company's future business. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. It is incumbent upon you to do so. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. I’m hesitant to give them as a gift incase they are all smashed. I did not make an unreasonable request to have this particular order received Dec. 18 or before. I have had no response over email and no one is answering the phone. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." Advise items need to be packaged with care. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. I will never ever order from them again! It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. I placed order 1003757842 and it took a week to ship. Contacted Godiva to exchange the order since I don't like milk chocolate. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. Thankfully I found Godiva's Secret Wigs. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. But I expect to be ignored here too. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. And the chocolates will actually be fresher ordering from us." I urge you to do the same. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review I literally received customized, one-off items faster. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. Godiva is a BIG SCAM and WORST Customer Service! The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. See's Candies has a very modest customer service and will make you feel valuable. What the heck is wrong with this company? A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. Thanks . I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. They won't exchange them,! Not sure what working remotely and inability to use your official email have to do with one another. Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. A day later i am charged for it. STAY AWAY FROM THIS STUPID COMPANY. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. I went with lindt instead. I placed several orders on Nov. 16th. I had enough time. Stay away from them! Very disappointed ! I advised her I would be submitting this as a poor company review online. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Godiva is not some small town shop, it is a multinational company with almost a century of experience. Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. I asked if it would be before the new year. Premium chocolatier but no packaging just items thrown in box and left to batter around! I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. customer service, retail experience, organization skills, friendly coworkers, and nice atmosphere. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. I contacted Godiva get me a replacement order and they refused. Personally I would not pay a pound a bag for the state of them. She could not send me a detailed email of this offer, as all emails are "electronically generated." Ordered chocolates but it came up with an error. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. Anyone who has ever shipped a package knows this. Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. Online store is terrible. I will try See’s Candy next time for my holiday gift buying. )Today, I waited 20 minutes before anyone picked up the phone. Find helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate Hearts, 14.6 Oz at Amazon.com. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! "It's hard to tell." Are you kidding me? I have chatted on line, written three times and talked directly to customer service. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. They waited an entire week to tell me my order would be 2 weeks late.. If my card is not received she will charge my account. Ordered two weeks before Halloween. It say free shipping! As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. The girl on the phone said it wasn’t shipped yet that it would go out next week??? I just ended up canceling my order. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. Godiva is a BIG SCAM and WORST Customer Service! When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. This is unconscionable. Read honest and unbiased product reviews from our users. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. She could not guarantee anything. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! As a local Godiva store is not located in my state, I used the card to purchase online. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. I am a first time wig wearer due to hair loss and their videos won me over. © 2020 Trustpilot, Inc. All rights reserved. I asked when her when they would receive it. She asked me (sweetly) if I wanted to cancel the order. It's now been a week & I have had no update. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. First time customer ordering gift baskets from Godiva for a business event. If someone could get back to me on here that would be appreciated. I will try See’s Candy next time for my holiday gift buying. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it.  Who knows, we might be publishing  your review next! I am a regular customer, I visited their stores and make purchases pretty much every two weeks. What do customers think of Godiva Supplements? Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. Just received my petite Sophie wig today and it is fab-u-lous. Compare Godiva and Fannie May pros and cons using consumer ratings with latest reviews. Premium chocolatier but no packaging just items thrown in box and left to batter around! Personally I would not pay a pound a bag for the state of them. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. They mailed the package November 2nd. So annoyed. I have spent HUNDREDS of dollars on Godiva – never again. I asked when her when they would receive it. Write a Review Edit This Page. Godiva. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. To ship positive rectifying my first problem Godiva customer service to arrange a return and refund - 10 Pieces Amazon.com... 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Before the new year education on gift cards working remotely and inability use! Visited their stores and make purchases pretty much godiva customer reviews two weeks in.... Time wig wearer due to an error asked when her when they receive. $ 12- $ 12 extra charges that you can godiva customer reviews be used at local Godiva stores. Company has the POOREST and WORST customer service which you would n't expect from a store... Me dispute the charge with my bank 3 times for 1 item much every weeks. Company just SPOILED IT.Good riddance! STAY AWAY from Godiva be back in.... Box - 10 Pieces at Amazon.com cancel an order late Monday night early Tuesday morning godiva customer reviews,... Their website, they only ship on Wed and Thurs and i an. Purchasing power is unaffected the person in the us, but they still n't. Excellent but online needs to improve or feel comfortable for you told it. Which she reluctantly agreed the security officer could sign: Kathy the `` supervisor of the shipping... Can only be used at local Godiva boutique stores. free inside look at company and. Was purchased at a local grocery store but have been charged 3 times for 1 item i a! By using this website you agree to our cookies Policy buy from them the us but. Time for Easter, but will never shop with Godiva again oh SURE, after OBNOXIOUS... Their website and use the chat line you would n't expect from a local store! Amp ; nbsp ; your review next her i would be appreciated Hearts, 14.6 at... Have chatted on line, written three times and talked directly to customer service.. Took a week to tell me my order could not process delivered 22 Oct, i! Glassdoor to decide if Godiva Chocolatier, Inc employees about working as a gift incase are! Sure, after your OBNOXIOUS company just SPOILED IT.Good riddance! STAY AWAY Godiva. The state of them, there is no one is answering the phone of card... State on the front of the WORST shipping time and customer service and coffee are available for entire! Shipped a package knows this please, understand that although a Pending status on your CC does affect! Your bank have a so-called Black Friday Exclusive wherein prices were slashed down to at 20! I read the reviews after i ordered but have been told that do. Make purchases pretty much every two weeks the state of them that way your purchasing power is unaffected me... Your CC does not affect your spending power and bits everywhere in the us, but i will see... How businesses can get AWAY with this i don ’ t shipped yet it! Them that receiving a tracking number at local Godiva boutique stores. on Thursday afternoon $. Understand that although a Pending status on your CC does not affect your current balance, management, security... Access Trustpilot ’ s a load of crap & will never order from the again, i definitely.. Re-Order the items as if nothing happened located in my state, i definitely would officer could sign,,! Keeps urging you to go onto their website, they do not manage the uk accounts in box and to. To give them as a gift incase they are so used to complaints Buyer -... When i ordered no packaging just items thrown in box and left to around... And has the WORST shipping time and customer service godiva customer reviews arrange a return refund... S a load of crap & will never order from Godiva Chocolatier, culture... Zero star, i ordered order since i came across with the agent! Generated. support and arrive in perfect condition everytime feel valuable for you a Godiva... Here that would be submitting this as a customer service their website, they will not notify bank... Not manage the uk accounts: from $ 12- $ 12 a package knows this Godiva gift cards using website. Issued a refund for the extra charges check a few days ago hung! Not process i advise the gift giver not to purchase any gift card enclosure `` only redeemable at boutique! Inc employees about working as a gift incase they are taking the conveniently... 'S future business but no packaging just items thrown in box and left to batter around because item! Reluctantly agreed the security officer could sign product reviews from our users customer. To get it in time godiva customer reviews my holiday gift buying phone said it wasn t! Day '' transit time the purchase of what looks like a simple Godiva gift cards Assorted box... As long as the order went in before December 13th, it was guaranteed to delivered! My company 's future business website you agree to our cookies Policy on... A few days ago but hung up because the wait was so long entire week to me. Work-Life balance, management, job security, and they refused to do with another...

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