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11.3. To remain at the originally reserved accommodation 11.7.2. If the Company is unable for any reason to relocate you, your options are; 11.7.1. Our Economy Tickets and any Standard Tickets cancelled within 24hrs or tickets paid in full or in part with Tesco Clubcard Boost tokens are non-refundable. *Standard Cancellation fees refer to bookings cancelled at least 24 hours prior to departure If this applies to you please contact holidays@redfunnel.co.uk in the first instance. 9.2. Name of the person handling the complaint for Red Funnel Holidays 11.9.3.6. December 15, 2020 at 12:00 PM. Earlier this morning, car ferry crossings were cancelled, also due to a technical issue. ABTA has been appointed by the DfT to act as the Complaints Handling Body under the Regulation. Refunds or compensation will only be considered after full investigation, and only after the full complaints procedure has been adhered to as detailed in these Booking Term and Conditions. All accommodation is subject to availability. Several disgruntled customers told the County Press they had lost half the cost of the cancelled trips, with the ferry operator retaining the … Red Funnel Holidays may contact the Accommodation and/or Service Provider in order to expedite a satisfactory resolution. If booking is confirmed and agreed less than 60 days prior to travel, full balance of the accommodation element of the booking is required. Received by Red Funnel within 10 days of the return date of the booking 11.9.3. 11.4. 1.4. The car ferries are now running, but with delays of 15 minutes. As such Red Funnel take no responsibility, nor offer any compensation for offers or alternative pricing that may be available elsewhere. The Company may, in certain circumstances absorb some of the increase in any changes in VAT but reserves the right to amend the VAT element of prices in the event of a change in the rate of VAT. As a subscriber, you are shown 80% less display advertising when reading our articles. The Company will not be held responsible in any way (monetary or otherwise) for failure to do so, including but not limited to cancellations or amendments prior to travel or issues arising whilst travelling or during your stay. Unless the alteration only includes an amendment to ferry times, in which case a fee of £5.00 per leg will apply along with any applicable additional amount arising from the time changes. Please note that in accordance with UK Department of Transport: 12.2.1. when motor vehicles are shipped, drivers must ensure that the petrol tank is not so full as to create a possibility of spillage and that the ignition is switched off. If the complaint cannot be resolved to the satisfaction of the passenger, then it may be referred to the complaint handling body. We had a long weekend booked to Isle of White in May through Red Funnel, also booked the campsite through them. Red Funnel said: "It was due to a technical issue with the radar navigation equipment aboard Red Osprey. By Joshua Taylor @itsjoshtaylor26 Red Funnel has announced a number of cancellations to crossings in the run up to Christmas. Data returned from the Piano 'meterActive/meterExpired' callback event. 11.2. Sailings at 7:30 and 10:30 from Southampton, and the 9am from East Cowes, were suspended. Red Funnel has announced that it has had to cancel a number of vehicle ferry sailings this evening (Sunday). Check back soon for any updates. an under-occupancy charge for a room, will be indicated along with a cancellation charge on a revised invoice. 7.1. If the new holiday is of a higher value then you will be required to pay the excess. UPDATE 8.09am: Red Funnel is running a one-boat service on its Red Jet service, with sailings at 15 minutes past the hour from Cowes, and 45 … In accordance with the Carriage of Passengers and their Luggage by Sea (Domestic Carriage) Order 1987, the Company gives the following notice: 12.1.1. the provisions of the Athens Convention may be applicable, and 12.1.2. the Athens Convention in most cases limits the carrier’s liability for death or personal injury or loss of or damage to the luggage (including a vehicle) and makes special provisions for valuables, and 12.1.3. the Athens Convention presumes that luggage has been delivered undamaged unless written notice is given to the carrier: 12.1.3.1.    in the case of apparent damage, before or at the time of disembarkation or re-delivery, or 12.1.3.2.    in the case of damage which is not apparent or of loss, within15 days from the date of disembarkation or re-delivery or from the time which such re-delivery should have taken place. No agent or employee of the Company has the Company’s authority to alter or vary the conditions. 3.2. Get involved with the news in your community, This website and associated newspapers adhere to the Independent Press Standards Organisation's Editors' Code of Practice. 3.4. The 10.30am sailing from Southampton to East Cowes is the latest to be cancelled. It was suspended last night due to fog. 9.1. However, due (but not limited) to repair, renovation, adverse weather conditions or changes in Government Legislation, there may be times when Accommodation Providers may need to amend or withdraw services, facilities or their timings. Our Economy Tickets and any Standard Tickets cancelled within 24hrs or tickets paid in full or in part with Tesco Clubcard Boost tokens are non-refundable. Red Funnel. 11.7. Details of the complaint 11.9.3.3. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Southampton IOW & SE Royal Mail Steam Packet Co. Limited (Red Funnel Holidays). HP10 9TY | 01676637 | Registered in England & Wales. Super Hero fans are in for a treat this month at the Disneyland Resort!August 31 marks 80 years of Super Heroes and there are plenty of ways to celebrate at Disney California Adventure park. Including/Attaching any relevant documentation or photographic evidence that will aid the investigation or support your claim(s). I had to use the toilets with my young son, and toddler son before getting on the ferry, and the terminal was clean and easy to … No responsibility will be taken by the Company for any implications caused by circumstances beyond the reasonable control of the Company, and will be deemed as Force Majeure. The Company will endeavour to ensure all information advertised, whether online or printed, is correct and up to date. Standard Tickets if cancelled up to 24 hours before the scheduled sailing time will be refunded less a £5.00 cancellation fee. Applicable to new bookings only, and not valid in conjunction with any other promotional offer, voucher or season ticket. For any booking confirmed by the Company and later cancelled by you for any reason, cancellation charges as detailed in Condition 7.2 below will be payable. Days Prior to Departure Date when Cancellation Notification is received by the Company: Cancellation Charge Expressed as a Percentage of a Total Holiday Cost. It has … Red Funnel has been forced to cancel multiple ferry journeys this morning after a spate of "technical issues".. Red Funnel said: "Red Jet is running a one-boat service, departing Southampton at XX.45 and Cowes at XX.15. Seek own alternative accommodation 11.7.3. In such cases, the Company reserves the right to vary prices accordingly, and re-invoice at the new rate. To cover administration costs, the Company will charge a fee of £25 plus, if applicable, any additional amount reflecting the required changes. 1.1. From 15/06/20 all Red Funnel passengers* will be required to wear face masks or face coverings whilst in ports or onboard the vessels when travelling. 11.11. 2.1. Enjoy specially curated commemorative food and merchandise, as well as entertainment and experiences. And must include: 11.9.3.1. Red Funnel will be operating a reduced service this evening (Thursday), as well as on Friday, due to Red Eagle being taken out of service. In any such circumstances deemed as Force Majeure, the Company will use reasonable commercial endeavour to notify you as soon as possible, as well as to limit or mitigate any implications to any element of your booked holiday, but can take no responsibility for any losses incurred in such circumstances. From 15/06/20 all Red Funnel passengers* will be required to wear face masks or face coverings whilst in ports or onboard the vessels when travelling. Journey times: Red Jet 23-25 minutes Vehicle Ferry 55-60 minutes Freight Ferry 70 minutes. 3.1. Whilst Red Funnel will endeavour to provide our customers with the best prices available, Red Funnel is not a price comparison site and advertises only prices provided to us by the accommodation providers. "Our teams will be working hard to catch up through the afternoon.”. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Online Bookings (bookings made via www.redfunnel.co.uk) can be either;1.2.1. THERE are cancellations on Red Funnel services this morning. - If the booking is cancelled at least 24 hours before travel, then there is no cancellation fee and the whole of the ticket is refunded. 12.2.2. the carriage of gas cylinders in caravans and boats on RORO ferries. Red Funnel will not accept any responsibility for any incorrect or undisclosed details that result in the cancellation or amendment of the booking by the Accommodation Provider. A technical issue has led to the cancellation of the 18:00 sailing from Southampton and the 19:30 return from East Cowes. English Law shall apply to any dispute under these conditions and the parties submit to the non-exclusive jurisdiction of the English Courts save that in the first instance any dispute under these conditions shall, if not resolved between the parties in the first instance, be referred by the parties to The Association of Bonded Travel Organisers Trust whose decision on any matter in dispute shall be final and binding on the parties. If the number of persons in a booking change, the holiday price will be recalculated on the basis of the new party size. CUSTOMERS have hit out at Red Funnel for retaining 50 per cent of payments for cancelled ferry crossings during the coronavirus crisis. THERE are cancellations on Red Funnel services this morning. 10% or deposit amount (whichever is greater), 6 – 0 days Including departure date, or after, or non-travel/arrival. It is the responsibility of you as the customer to check and adhere to any Key/Essential information detailed on the applicable Red Funnel Accommodation page and/or email confirmation and any of its attachments or links. All complaints received in adherence with the Booking Terms and Conditions will be fully investigated, including obtaining a full report from the Accommodation and/or Service Provider and the Company will endeavour to respond to you the Customer within 21 days. 12.2.2.4.    leaking and inadequately secured or connected cylinders will be refused for shipment. Telephone Bookings may or may not be immediately confirmable and payment (full or Payment Plan*) will not be taken until accommodation is secured and confirmed. 10.1. Freight-only sailings have restricted capacity and are available for freight vehicles only. If you are looking to amend/cancel a Red Funnel Holidays booking, which includes accommodation purchased with your ferry travel, our T&C's may be slightly different. Red Funnel cancelled three sailings on Friday. 8.6. We use cookies to improve your experience on our website. Excludes any other packages already including the ferry crossing. In the unlikely event that you find cause to complain about any Accommodation or Service Provider, or any other service provided by or in association with Red Funnel during the holiday, the following procedure must apply;-. 11.8. 6.3. 12.2.2.2.    all cylinders should be adequately secured against movement of the ship. In addition to Condition 11.2 Red Funnel Holidays must be contacted as soon as possible in order to fully log any issues – failure to do so will hinder the Company’s abilities to investigate or make judgement on any such complaints. By Joshua Taylor @itsjoshtaylor26 Red Funnel has announced a number of cancellations to crossings in the run up to Christmas. The 10.30am sailing from Southampton to East Cowes is the latest to be cancelled. The rotor shaft eventually failed in flight, which in turn led to the aft blades and forward blades desynchronizing and colliding. The 9.15am Red Jet service from Southampton to Cowes has been cancelled due to a technical issue. 13.1. UPDATED: Red Funnel have been forced to cancel a number of car ferry sailings tonight (Saturday) following a collision between one of the company’s ferries and another vessel in the Solent. 1965 Cowes Castle: 4209 786 A ferry for the Red Funnel Line of Southampton. 8.2. Accommodation and/or Service Providers must be given the right to rectify any issues or complaints and as such all issues must first and immediately be raised with the Accommodation and/or Service Provider at the earliest opportunity. 6.1. UPDATE 6.40pm: Red Funnel has announced further delays with the Red Jet services from Southampton to Cowes delayed by 10-15 minutes. 8.5. Red Funnel Ferries Customer Service Team 12 Bugle Street Southampton SO14 2JY T. 0238 0248 501 E. post@redfunnel.co.uk. 11.1. If you are dissatisfied with the response provided you can contact IPSO here. A technical issue has led to the cancellation of the 18:00 sailing from Southampton and the 19:30 return from East Cowes. Any additional person added to the booking will be deemed to have knowledge of and to have accepted these Booking Terms & Conditions. The Eco-Loop Spill-Proof Funnel is the world's first The Eco-Loop Spill-Proof Funnel is the world's first patented, spill-proof, vented, controlled-pour, flexible, long-reach fluid-pouring device. Changes or Cancellations Orders are confirmed firm and any changes or cancellations must be submitted in writing. If booking is confirmed more than 60 days prior to travel customers may opt to pay in full or select a Payment Plan* option (when booking ferry travel at the same time, if no ferry travel is included full balance is required).1.5.2. The other alternative was I could receive back 50 per cent. I called Red Funnel to cancel and was told I could either receive a credit for my £91.80 booking and would have until March 31 to make a new one, which I would be then able to use anytime in 2021. In which case you will have the choice of either: 8.3.1. accepting the alternative arrangements/holiday, 8.3.2. purchasing another available holiday from the Company,  8.3.3. cancelling your holiday, or 8.3.4. cancelling the activity/other element of the holiday, in accordance with that elements’ own individual Terms & Conditions or Cancellations Policy. Red Funnel Ferries Customer Service Team 12 Bugle Street Southampton SO14 2JY T. 0238 0248 501 E. post@redfunnel.co.uk. In 1993 (or 1994) sold to Javno Poduzece "Jadrolinija" PO of Rijeka, Croatia and renamed Neha. Three Red Funnel vehicle ferries had to be cancelled on Friday morning (December 11), due to a problem with Red Osprey's radar navigation equipment. By accepting confirmation and making payment (full or Payment Plan*) you agree to Red Funnel storing, using and passing on the contact details (to the Accommodation Provider only) for the reasons stated.For further details please see Red Funnel's Privacy & Cookie Policy. The 9.15am Red Jet service from Southampton to Cowes has been cancelled due to a technical issue. 8.1. 1.3. The Company has done its best to ensure that all information published (printed or digital formats) is correct at the time of publication to any such media. RED Jet sailings between Cowes and Southampton have been cancelled this evening (Monday). If booking via telephone, cards must be registered online to apply a Payment Plan or full payment will be required at time of confirmation. Sailings at 7:30 and 10:30 from Southampton, and the 9am from East Cowes, were suspended. Red Funnel have cancelled at least 2 car ferry sailings on their East Cowes to Southampton route this morning (Friday). A one-boat service is currently in operation, due to a technical issue with one of vessels. UPDATE @ 13:15 - Due to the ongoing technical issue, Red Funnel have now cancelled the 15:15 sailing from Southampton and the 15:45 return from West Cowes. 2.2. No refunds will be considered at initial point of complaint but will be subject to investigation as detailed in Condition 11.10. If the complaint cannot be resolved to the satisfaction of the passenger, then it may be referred to the complaint handling body. Three Red Funnel vehicle ferries had to be cancelled on Friday morning (December 11), due to a problem with Red Osprey's radar navigation equipment. 4.1. CUSTOMERS have hit out at Red Funnel for retaining 50 per cent of payments for cancelled ferry crossings during the coronavirus crisis. Any increase in price per person as a result of a part-cancellation, e.g. With any alternative accommodation you will initially be liable for payment in full. Red Funnel apologise in … This site is part of Newsquest's audited local newspaper network. Not valid for freight or commercial vehicles. These circumstances may include, but are not limited to, acts of God, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural and nuclear disaster, fire or explosions, governmental actions adverse conditions, technical problems affecting transport, closure or congestion of a sea port. Red Funnel has been forced to cancel a number of sailings on its vehicle ferry service tomorrow (Wednesday). Red Funnel in this instance is an intermediary and will endeavour to remain neutral and unbiased; as such your comments will be passed directly to the Accommodation and/or Service Provider and their response passed directly to you where possible. 3.3. 6.2. Bookings can be made by telephone (subject to a £5 booking fee) or online via www.redfunnel.co.uk. 11.9. Return home In any event Red Funnel will endeavour to be flexible with Ferry Bookings, subject to availability. However, if the Company is unable to make any change requested and you do not wish to continue with the booking as made, then the booking will be treated as cancelled on the date of your request for the change. The Company will use commercially reasonable endeavours to accommodate any other reasonable changes you may propose to your booking. * Children under the age of 11 and individuals with a breathing condition, illness, or disability that prevents or hinders them from wearing a face-covering are exempt from this requirement. Red Funnel cancellations. We aim to be the go-to Isle of Wight crossing service for anyone looking to enjoy a day away or a holiday to the Island, and our almost 160-year history is testament to our commitment to holidaymakers, both UK-based and from further afield. The P-F (car ferry) is delayed by up to 35 minutes because of harbour movements. The P-F (car ferry) are delayed By up to 20 minutes because of a 20 minute harbour closure for a inbound… More at. Pricing Note If you wish to make changes to your booking after written confirmation has been sent to you, the Company will endeavour to comply with such requests, but is not bound to do so. Booking reference number 11.9.3.2. Standard Tickets if cancelled up to 24 hours before the scheduled sailing time will be refunded less a £5.00 cancellation fee. Red Funnel have been forced to cancel at least 2 sailings on their vehicle ferry service this evening (Wednesday). By law, Red Funnel must refuse travel to customers who can (but do not) wear coverings. Passengers travelling on Red Funnel's vehicle ferry service may experience a change to their booking, as several sailings have been cancelled tomorrow (Sunday). SO14 2JY 11.9.2. If you have a complaint about the editorial content which relates to inaccuracy or intrusion, then please contact the editor here. If payment is not received as per above the Company reserves the right to treat the booking as cancelled and levy charges as detailed in Condition 7.2.1.5.5. Booking fees and amendment fees are non-refundable. 8.3. "We sincerely apologise for the disruption to service and for the inconvenience caused to our customers this morning. Home By making a payment (full or Payment Plan*) customers are agreeing to and are bound by the Booking Terms & Conditions as set out in this agreement. Two late Red Funnel sailings have been cancelled. 11.6. In the event of any cancellations or disruption you can find out more by clicking on the information icon … Red Funnel have cancelled at least 2 car ferry sailings on their East Cowes to Southampton route this morning (Friday). For any complaint to be fully investigated (including whether refunds or compensation are to be considered), complaints must be;- 11.9.1. Actions taken 11.9.3.4. There are a number of cancellations on Red Funnel's car ferry this morning (Friday). More information. The latest Red Jet sailing to be cancelled is the 8.15am from Southampton. These adverts enable local businesses to get in front of their target audience – the local community. If booking is confirmed and agreed 30 days or less prior to travel, full balance, of all elements of the booking, is required.1.5.4. Name of the person handling the complaint for the Accommodation and/or Service Provider 11.9.3.5. 5.1. Following the most recent changes to the government’s Covid-19 travel guidelines and anticipating reduced demand for services, Red Funnel is withdrawing select vehicle ferry sailings between 27 December and 4 January 2021.. Cancelled crossings The following vehicle ferry crossings will be cancelled: Departing Southampton: For the avoidance of doubt, no contract exists (between you the Customer, and the Company) until the Company issues a confirmation and receives the deposit or full payment, as per terms stated. Tonight (Wednesday), the 23.55 from Southampton has been cancelled, along with the 1.30am sailing from East Cowes. Please read and understand the booking conditions applying to Red Funnel Holidays. If you choose option 8.3.1 or 8.3.2, the Company will recalculate the cost of your holiday and will refund any excess monies you have already paid if the new holiday is of a lower value to the one originally booked. These sailings are not available to book online. By browsing this website, you agree to their use. 11.13. Received in writing; emailed to customerservices@redfunnel.co.uk, or posted to Customer Services, Red Funnel, 12 Bugle Street, Southampton. Red Funnel disruption sees sailings cancelled, See our article comments House Rules here. ‘Live’ resulting in immediate confirmation and payment (full or Payment Plan*), with those accommodations offering Live booking facility, or1.2.2. 11.5. Please register the new card online via www.redfunnel.co.uk and call 02380 019192 to notify us that the payment will be from an alternative card. 11.12. Thankyou to Red Funnel Ferries for transporting our guests in 2020 , and providing refunds when the unexpected Tier changes happened before Christmas causing last minute cancellations. 14.1. It has led to some knock-on delays for the 12pm journey. 8.4. 1.2. Earlier this morning, car ferry crossings were cancelled, also due to a technical issue. Prices are based on projection of known costs at the time they are published (whether in print or digital format) and VAT at the applicable rate. Below is the latest travel news and updates, along with the live status of the next 15 Vehicle Ferry and Red Jet departures from Southampton and the Isle of Wight. Booking fees and amendment fees are non-refundable. The cancellation charge will be calculated in accordance with Condition 7.2. 14.1.1 and 14.1.2 provides for a refund in the event you have not yet travelled or repatriation if you are abroad. The Company also reserves the right to amend the holiday at any time whether by reason of any matter stipulated in Condition 9 or otherwise. Regardless of decision made, both the Accommodation and/or Service Provider and Red Funnel Holidays must be informed. Latest COVID-19 (Coronavirus) Travel Updates, Your mini guide to some of the best Isle of Wight pubs, In the surf - guide to watersports on the Wight, Meet the woman behind the Isle of Wight Festival - Annie Horne, Meet the Cheesemakers at Briddlesford Lodge Farm, Cowes Week: Best 5 Things to Do with the Family, A guide to the best Instagram spots on the Isle of Wight, Association of Bonded Travel Organisers Trust Limited. 12.2. 7.2. UPDATE: The 9.45am Red Jet sailing from Cowes to Southampton has been cancelled. Customer will be responsible for all charges that have been incurred prior to the order change or cancellation. The Company will also endeavour to provide the booked holiday once it has been confirmed. Minimum charge is $50.00(g). A Gannett Company. The Company will display any changes to the sailing schedule at the Ferry terminal and/or on their website. * If choosing the Payment Plan option, it is your responsibility to notify Red Funnel should your registered payment card change or expire. Red Funnel said: "We apologise for the inconvenience caused to your journey." Other than such refunds detailed, no other compensation whatsoever will be payable by the Company in respect to any loss or damage suffered by you as a result of any failure by the Company to provide the holiday originally booked. The ferry firm confirmed, on … Cross-Solent operator Red Funnel has confirmed that a number of sailings have been cancelled as a result of 'essential maintenance'. However, if the Accommodation Provider fails to address the issue(s) and if you choose not to continue your stay the company will endeavour, but cannot guarantee, to help provide alternative accommodation (of the same or similar standard if possible). Thus allowing the Accommodation and/or Service Provider opportunity and time to make every effort, deemed commercially reasonable, for a satisfactory resolution. It has led to some knock-on delays for the 12pm journey. A discount of 25% on vehicle ferry travel (originating from and returning to Southampton) is applicable to the first vehicle (or for 4 foot passengers on the vehicle ferry only) only when booked in conjunction with accommodation through Red Funnel Holidays. Ferry travel can be secured with a £25 deposit with full payment via a Payment Plan* due no less than 30 days prior to travel.1.5.3. - If the booking is cancelled within 24 hours of travel, then a 25% cancellation fee is applied and the remaining balance is refunded (a refund must be requested at least 2 hours before sailing time). If you choose option 8.3.3 or if you refuse to pay the excess, if applicable, in relation to options 8.3.1 and 8.3.2, the Company will refund all monies you have paid and no further compensation will be payable. In respect of your booking arrangements it may be necessary for us to pass certain contact details (landline, mobile telephone, and/or email address) to your accommodation provider, in case of (but not limited to) emergencies, alterations to or clarity of booking. Ferry sailing schedules are for guidance only and are subject to change as a result of changes in the Company’s operating procedure. Copies of these are available on the Company’s website or otherwise on request at the Company’s offices. Having to use the red funnel twice a… Having to use the red funnel twice a year travelling to see family, and since Covid 19, has happened , i have to say Red Funnel has gone up. The aircraft was a total loss, the two test pilots, Harold Peterson and George Callaghan, were killed. Once received it is the responsibility of you as the customer to check all confirmation details, and advise accordingly if incorrect. The Company’s current standard Terms and Conditions of Carriage apply to the conveyance of passengers, goods and vehicles. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. ©Copyright 2001-2021. Please note, unless the Company in its absolute discretion otherwise agree, a change of departure date or transfer to another hotel or self-catering site or activity requested by you will be treated as a cancellation (see Condition 7.2) and not as a change to your booking. The Company hopes you have a trouble free and enjoyable holiday, but recognise that things can and do occasionally go wrong. This led to the cancellation not only of the YH-16, but also the planned sixty-nine-passenger YH-16B version. ‘On-request’ requiring a call back and later confirmation when payment will be taken (full or Payment Plan*). All and any business undertaken by Southampton Isle of Wight and South of England Royal Mail Steam Packet Company Limited, trading as Red Funnel Holidays at 12 Bugle Street, Southampton, Hampshire SO14 2JY including where appropriate its employees, agents, independent contractors and sub-contractors who shall all have the benefit of the defences and limitations provided by these Booking Terms & Conditions (“the Company”) is transacted subject to the conditions set out below and each condition of any agreement between the Company and all those listed on email or printed confirmation. Any issue or complaint you fail to make apparent to the Accommodation and/or Service Provider and Red Funnel Holidays at the original point of complaint may not be investigated if raised at a later date. In 1975 she was converted to roll-on/roll-off, with space for 25–30 extra vehicles and measured at 912 tons. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. Red Funnel tweeted: "Red Jet XX15 from Southampton and XX45 from Cowes delayed by 10-15 mins due to a technical issue. The 14:15 and 17:15 sailings from Southampton have been cancelled alongside the 15:45 and 18:45 sailings from East Cowes. Wightlink. The Company recommend that all travellers obtain adequate travel insurance at time of purchase but at least prior to departure. * Children under the age of 11 and individuals with a breathing condition, illness, or disability that prevents or hinders them from wearing a face-covering are exempt from this requirement. You are enabling us to process your booking accordingly delayed by up to 35 minutes because harbour! Cancelled alongside the 15:45 and 18:45 sailings from Southampton to Cowes has been cancelled this (... 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Be considered at initial point of complaint but will be from an alternative card reason to you. Continue to promote these adverts as our local businesses need as much support as possible during these challenging times ferry! Delays for the Red Funnel services this morning after a spate of `` technical issues.. Funnel 's car ferry this morning ( Friday ) aircraft was a loss! Callaghan, were suspended, deemed commercially reasonable endeavours to accommodate any other reasonable you... Of a higher value then you will be the date on which written communication of cancellation is by... But we expect readers to adhere to certain rules in the interests of open accountable... Is non-refundable, if subsequent payments have been incurred prior to departure any increase in price per person a! Order to expedite a satisfactory resolution 1975 she was converted to roll-on/roll-off, with space for 25–30 extra and... Been confirmed greater ), the holiday price will be deemed to have accepted these booking &. Of a part-cancellation, e.g or otherwise on request at the ferry firm confirmed, on … changes cancellations! Option, it is the latest to be cancelled food and merchandise, as as... Service Provider 11.9.3.5 if choosing the payment Plan applies, the holiday will. 14:15 and 17:15 sailings from East Cowes, were suspended we continue to promote adverts... Or intrusion, then please contact the editor here changes or cancellations Orders confirmed! To alter or vary the conditions relates to inaccuracy or intrusion, then it may be referred to complaint! Under-Occupancy charge for a refund in the event you have a complaint about the editorial content which to! Deposit is non-refundable, if subsequent payments have been forced to cancel at least 2 sailings its... Have been cancelled between Cowes and Southampton have been cancelled due to a technical issue the excess full... Contact Holidays @ redfunnel.co.uk in the Company reserves the right to vary prices accordingly, re-invoice... Any event Red Funnel have cancelled at least 2 car ferry this morning ( Friday ) additional person to... Taken ( full or payment Plan option, it is your responsibility to notify Red Funnel Holidays complaint handling.... That we continue to promote these adverts enable local businesses need as much support as possible during these times!

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